Service & Warranty Policy
Applicable for Nanlite & Nanlux Products Sold by Photoquip India Ltd
Last updated: June 2025
1. Authorized Sales & Warranty Eligibility
This policy applies only to products purchased through Photoquip India Ltd or officially authorized Nanlite/Nanlux dealers in India.
- A valid invoice and product serial number must be provided at the time of request.
- Equipment must be registered online for extended warranty eligibility, if applicable.
2. Warranty Coverage
| Product Type | Standard Warranty | Extended Warranty* |
|---|---|---|
| Nanlite/Nanlux Lights | 1 Year | Up to 2 (only if registered) |
| Accessories (Softboxes & Cable) | 6 Months | Not Applicable |
*Extended warranty valid only upon timely online registration at photoquip.com
Warranty Includes:
- Manufacturing defects in materials and workmanship.
- Malfunctioning LEDs, power supplies, or control units (under normal use conditions).
Warranty Excludes:
- Improper use or handling
- Environmental damage
- Electrical damage
- Unauthorized modification or repairs
- Shipping & transit damage
- Wear & tear and cosmetic issues
- Consumables & accessories
- Software or firmware issues
- Expired warranty period
- Incomplete documentation
3. Return & Exchange Policy
- No refunds once a product is sold.
- Exchanges only for defective/damaged items notified within 5 days of purchase.
- Items must be unused, in original packaging, and include all accessories/manuals/proof of purchase.
- Return shipping costs are the customer’s responsibility unless agreed in writing.
4. Repair & Service Process
In-Warranty Repairs:
- Submit a support request at photoquip.com/contact
- Ship to:
Service Department
Photoquip India Ltd
A 13 Royal Industrial Estate
Wadala, Mumbai 400017 - Customer handles packing and courier charges to the center.
Out-of-Warranty Repairs:
- Diagnosis and cost estimate shared after inspection.
- Repairs begin after written approval and pre-payment.
- Turnaround: 10–21 business days (issue dependent).
5. Contact Information
- Email: ecommerce@photoquip.com
- Phone: +91 88791 14401
- Working Hours: Monday–Friday | 10:00 AM – 6:00 PM (IST)
- Service Location: Wadala East, Mumbai
6. Legal & Jurisdiction
All warranty claims and service disputes are subject to the jurisdiction of Mumbai courts only.
Photoquip India Ltd reserves the right to update this policy at any time without prior notice.